Privacy Policy

Last updated: January 1, 2026

TrexStream ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our Service at https://trexstream.com.

1. Information We Collect

1.1 Information You Provide Directly

• Account information: Name, email address, phone number
• Payment information: Billing details processed via our secure payment provider. We do not store full card numbers.
• Support communications: Messages and information you send to [email protected]

1.2 Information Collected Automatically

• Usage data: Pages visited, features used, session duration, subscription status
• Device information: Device type, operating system, app version (IBO Player)
• IP address: Used for region detection, fraud prevention, and service delivery
• Cookies and tracking: Session cookies for authentication; analytics cookies for service improvement

1.3 Information We Do Not Collect

We do not collect sensitive personal data such as government ID numbers, biometric data, or financial account details beyond payment processing.

2. How We Use Your Information

• Deliver the Service: Activate and manage your subscription, authenticate your device, and stream content.
• Process payments: Complete transactions and send receipts.
• Provide customer support: Respond to inquiries, troubleshoot issues, and resolve disputes.
• Improve the Service: Analyze usage patterns to enhance performance and content offerings.
• Prevent fraud and abuse: Detect and block unauthorized account sharing or misuse.
• Comply with legal obligations: Respond to lawful requests from authorities.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Data Sharing

We share your data only with payment processors (to complete transactions securely), infrastructure providers (hosting and CDN), and legal authorities (when required by law).

4. Data Retention

Data Type	Retention Period
Account data	Duration of subscription + 90 days
Payment records	7 years (legal/tax compliance)
Support tickets	2 years from resolution
Usage/log data	90 days rolling

5. Cookies

We use essential cookies for login sessions and analytics cookies to understand site usage. We do not use advertising or third-party tracking cookies.

6. Your Rights

You may have the right to access, correct, delete, restrict, or port your personal data. To exercise these rights, contact us at [email protected]. We will respond within 30 days.

7. Data Security

We implement TLS/SSL encryption, encrypted storage for sensitive data, access controls, and regular security reviews. No system is 100% secure. In the event of a data breach, we will notify you and relevant authorities as required by law.

8. Children's Privacy

The Service is not directed at children under 13. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted at https://trexstream.com/privacy.html.

10. Contact

Email: [email protected]
Website: https://trexstream.com